Terms of Use
Terms of Use
Last updated: January 2025
General
- The Carmel Hotel website (hereinafter: “the Website”) is an online platform promoting the Carmel Hotel and enabling you to book services (hereinafter: “the Services”), operated by Melorkem Ltd., Company Registration No. 516413978 (hereinafter: “the Company” and/or “we” and/or “our”), whose registered address is 1 HaMekhil St., Haifa.
- The following terms apply equally to all genders, and the use of masculine pronouns is for convenience only.
- These Terms of Use constitute an agreement between you (“you” and also “your”) and the Company. Your use of the Services is at your own risk, and you must ensure that all services or information available through the Website and/or the Services meet your specific objectives.
- It is emphasized that your access to the services included on the Website, as well as any actions performed on the Website and/or the Services, are subject to your acceptance of these Terms of Use (hereinafter: “the Terms”), and neither you nor anyone on your behalf will have any claims or demands against the Website and/or the Company and/or its representatives. It is clarified that any breach of these Terms may lead to suspension and/or disconnection from the Services at the sole discretion of the Company.
- The Website Terms of Use include: (a) these Terms of Use; (b) the Privacy Policy published on the Website (hereinafter: “the Privacy Policy”); and (c) the Cancellation Policy, which together constitute the Website’s Terms of Use. Unless explicitly stated otherwise, all references to the Website in these Terms include any part thereof.
- We reserve the right, at our sole discretion, to update these Terms from time to time (hereinafter: “the Updated Terms”) without prior notice before the Updated Terms take effect. You agree that we will notify you of the Updated Terms by posting them on the Website, and your continued use of the Website after the Updated Terms are published constitutes your acceptance of these Terms. The Updated Terms will apply to Website users immediately upon their publication, unless otherwise stated in them.
Use of Services
- To use some or all of our Services, you may need to create a user account and register on our Website (hereinafter: “User Account”). By creating a User Account, you declare that all the information you provide to us will always be truthful, accurate, up-to-date, and complete. You agree to update this information as necessary to maintain its accuracy and confirm that you are at least eighteen (18) years old as of the date of your first access to our Services. If you are under this age, you are using the Services under the direct supervision of a parent, legal guardian, or responsible adult.
- By creating a User Account on the Website, you agree to receive service notifications related to your User Account, such as updates on your review status, responses to inquiries from companies, and confirmation of your account creation. You may also subscribe to email notifications related to the Services. You can withdraw your consent to unwanted communication at any time.
- You declare that you are solely responsible for keeping your password (if applicable) confidential and secure. Additionally, you declare that you are personally responsible for using any telephone, computer, modem, or other equipment or software required to access and use the Website and make purchases on it.
- You are permitted to use the Services subject to the restrictions outlined in these Terms. Your use of the Services is at your own risk, including exposure to content that may be offensive, obscene, inaccurate, or objectionable. You are prohibited from sharing information or content that may infringe on the privacy of others without obtaining their prior consent.
- The Company is not responsible for violations of any laws while using the Website and/or Services. You must comply with all relevant local laws regarding your use of the Website and/or Services.
- You agree not to distribute any content found on the Website and/or Services without prior written approval, except when sharing via social media using functions provided by the Website. You are expressly prohibited from profiting from our Services unless you have received prior written consent from us.
Paid Services
- Room reservations on the Website will be subject to financial charges, as determined and published by us from time to time (“Paid Services”, respectively).
- We will publish the prices for the Paid Services for room reservations on the relevant purchase pages of the Website. We reserve the right to change the prices of Paid Services at any time and at our sole discretion. All payments made to us will be in Israeli Shekels and free of any fees, taxes, or deductions unless explicitly stated otherwise in writing on the relevant purchase pages of the Website.
- All payments for Paid Services do not include taxes (except for VAT, which will be explicitly indicated on the relevant purchase pages of the Website), levies, or duties imposed by tax authorities (“Taxes”), and you will be responsible for paying all applicable taxes on your purchase of services or any payments or purchases made by you unless explicitly stated otherwise in writing on the relevant purchase pages of the Website.
- We will issue you an invoice for every payment made (“Invoice”). Each invoice will be issued electronically based on the billing address you provided on the Website, and you agree to receive it in this manner.
- You must provide us with valid payment details to pay for the Paid Services you purchase (“Stored Card”). If, at any time, there is a chargeback or other rejection of payments due to us on your User Account (“Chargeback”), this will be considered a breach of your payment obligations under this agreement. Room reservations may be cancelled, and your access to Paid Services may be automatically suspended or terminated.
- In the event of a Chargeback, your User Account may be blocked without the ability to repurchase or reuse it, and all data contained in this account may be permanently deleted without recovery options.
Privacy
- You declare and confirm that you have read and approved the terms of our Privacy Policy. You are aware that we may need to disclose certain personally identifiable information about you if required by a competent governmental authority or if such disclosure is necessary to: (a) take action regarding illegal or inappropriate activities on your part; (b) enforce or apply our Terms and Privacy Policy; (c) comply with legal procedures or requests from other competent governmental authorities submitted to the Company; and/or (d) protect our rights and property, or those of our users, or the public.
Intellectual Property
- The Website contains information and content that are exclusively owned by the Company or licensed to the Company by a third party (“Website Content”). Website Content is protected by copyrights, trademarks, patents, trade secrets, and other legislation. The Company owns and reserves all rights and property in the Website Content and the services provided on the Website. You may not use Website Content in any way, including modification, copying, utilisation, publication, display, transmission, sale, etc.
- The name and logo of the Website are protected by copyright, and you may not copy, imitate, or use them, in whole or in part, without the prior written approval of the Company.
- You may not create User Accounts on the Website through prohibited means, including the use of automated devices, dedicated software, robots, or similar technologies.
- The Company reserves the right to make changes, corrections, cancellations, and/or improvements to the Website and its content, as well as the services described therein, at any time and without prior notice, including after the approval of any transaction.
Terms of Conduct on the Website
- As part of your use of the Website, you agree that:
- You will not impersonate any other person, including, without limitation, an officer or agent of the Company;
- You will not violate the intellectual property rights of the Company and/or other Website users and/or service providers on the Website, including any infringement of copyrights, trademarks, patents, trade secrets, moral rights, privacy rights, publicity rights, personal rights, or any other intellectual property or proprietary rights;
- You will not collect, receive, transmit, or distribute any personally identifiable information of any Website user without the explicit approval of the Company;
- You will not modify, adapt, reproduce, distribute, translate, create derivative works or adaptations of the Website Content, publicly display, sell, trade, or exploit the Website Content and/or Services in any way;
- You will not use the Services for any unlawful or prohibited purpose as outlined in these Terms of Use.
Disclaimer
- The website, including its content, is provided on an “AS IS” basis. By using the website, you agree that the company and/or anyone on its behalf, including its employees, managers, directors, officers, and/or related entities, will bear no responsibility of any kind for any use of the website, including but not limited to: (a) the website content; (b) website security. Additionally, you agree to release the company and/or anyone on its behalf from any responsibility regarding the use of the website, including the incompatibility of the operating system with the website, uninterrupted functionality, system integration, or protection against viruses.
- It is hereby clarified that the company and/or anyone on its behalf does not guarantee that the website and the services offered will operate without errors or interruptions; that any discovered errors will be corrected; or that the website and the servers hosting its information are protected against harmful elements, including but not limited to viruses.
- You declare that your use of the website is solely and entirely at your own risk. The company and/or anyone on its behalf makes no representation or warranty that the information (including instructions) on the website is accurate, complete, or useful, and does not guarantee that your use of the service complies with the law in any jurisdiction. By using the website, you declare that all your activities comply with the laws of the jurisdiction and/or country in which you reside.
- The company is not responsible for the accuracy or completeness of any content. You are responsible for exercising discretion in determining the accuracy, completeness, or usefulness of any information found within the services.
- You agree that we have the right to disclose any information about you that we believe is necessary to comply with any legal requirement, regulation, or governmental request.
Limitation of Liability; Waiver
- The company and/or anyone on its behalf shall not be liable to you for any loss or damage of any kind (including but not limited to direct, indirect, commercial, punitive, incidental, or consequential damages) related, directly or indirectly, to: (a) the website and its use; (b) the website content and information displayed on it; (c) your use, or inability to use, the website and the services offered on it; (d) any action taken in connection with an investigation conducted by us or by law enforcement authorities regarding your use of the services; (e) any action related to copyrights or other intellectual property rights; (f) any error or omission in the operation of the website; or (g) any damage to your computer, mobile device, or any other equipment or technology you use as a website user, including but not limited to security damages or damages caused by viruses, bugs, intentional interference, fraud, errors, omissions, interruptions, defects, delays in operation or transmission, computer or network system failures, or any other technical or other failures, including but not limited to damages for lost profits or unfinalized agreements, loss of accounts, loss of reputation, data loss, work stoppages, management time or effort invested, accuracy of results, or any other malfunctions, whether foreseeable or not, including if the company and/or anyone on its behalf was aware or should have been aware of the possibility of such damages, whether in contract, negligence, strict liability, or tort (including but not limited to whether caused in whole or in part by negligence, actions beyond the control of the parties, failure of communication means, theft, or loss).
- You agree that in the event you incur damages, losses, or injuries resulting from our actions or omissions, you will not, under any circumstances, be entitled to seek an injunction preventing the use of the website or the services offered on it.
- By accessing or using the website and/or services, you waive your rights regarding claims that are unknown to you at this time.
Indemnification
- You, and anyone acting on your behalf or for you, agree that (upon our request) you will indemnify the company and/or anyone on its behalf for any claim, liability, damages, losses, and/or expenses, including but not limited to legal fees and costs, arising from or related in any way to the following (including resulting from your direct activities on the website or those carried out on your behalf): (1) access to or use of the website; (2) violation or alleged violation of these terms of use; (3) infringement of third-party rights, including but not limited to intellectual property rights, publicity, confidentiality, ownership, or privacy; (4) violation of laws, regulations, orders, decrees, or directives from any governmental or quasi-governmental authorities, including but not limited to regulatory, administrative, or legislative authorities; or (5) any misrepresentation. You will cooperate as required by the company and/or anyone on its behalf in defending against any such claims. The company reserves the right to assume control of the defense and management of any indemnified matter, and you will not settle any such matter without the company’s prior written consent.
Entire Agreement
- These terms of use, along with the incorporated agreements, rules, and policies, including without limitation the privacy policy and cancellation policy, constitute the entire agreement between you and us. This agreement supersedes any prior negotiations, discussions, or agreements, whether written or oral, between you and us regarding the matters addressed in these terms of use. Additional terms and conditions may apply between you and third parties. You declare and warrant that these third-party agreements do not conflict with your obligations and duties towards us under these terms of use.
Governing Law; Jurisdiction
- These terms of use shall be governed exclusively and construed in accordance with the laws of the State of Israel, excluding the conflict of laws principles of Israeli law which shall not apply.
- The competent courts in the Tel Aviv District shall have exclusive jurisdiction over any dispute arising from the performance or interpretation of these terms of use.
Notices
- Notices under these terms of use should be sent to office@hotelcarmel.co.il, to the attention of Shanit Ben-Horin, the hotel manager.