Privacy Policy
Privacy Policy of “Carmel” Hotel Website
Last updated: January 2025
The “Carmel” Hotel website, operated by Melokram Ltd., Company Registration No. 516413978 (“we”, “us”, or any similar variation), is a platform for advertising and booking rooms at the “Carmel” Hotel (“the website”).
This Privacy Policy outlines the rules and provisions regarding the collection, processing, use, and storage of your information (hereinafter: “the information”) by the website.
Your use of the website constitutes an explicit and unconditional agreement to all the terms detailed in this Privacy Policy, including the collection, processing, use, and storage of the information as described herein.
The provisions of this Privacy Policy are written in the masculine form for convenience only and refer equally to all genders.
Terms used in this Privacy Policy shall have the definition given to them in our Terms of Use https://carmelhotel.co.il/, which form an integral part of this Privacy Policy, unless explicitly defined otherwise herein.
1. Providing Information by You
1.1. As part of using the website, registering, or creating an account, you may be required to provide details about yourself, such as your name and contact information (phone, address, email, etc.). Additional details required for creating a user profile include choosing a username and personal password, as well as additional details, files, and information you provide or upload while using the website. We reserve the right to establish additional and/or different identification methods from time to time and recommend that you keep your username and password confidential.
When contacting us, whether by email or any other means, we may receive personal information about you.
2. Notification from the Information Provider
2.1. The information provided by you while using the website, including personal identification details and additional information as mentioned above, is provided voluntarily and with your consent, without any legal obligation on your part to do so.
2.2. If you do not agree to provide your details during your use of the website, you may not be able to use the services provided by the website. For example, if you do not supply the necessary details during the account creation process, we will not be able to create a dedicated account for your use of the website’s services. Additionally, if you do not provide the required data for making a payment for services you wish to purchase on the website, we will not be able to approve the payment or confirm your service bookings made on the website.
2.3. The entity controlling the database where the information you provide will be stored is Melokram Ltd., Company Registration No. 516413978. You can contact us at the following address: 1 HaMikhal Street, Haifa, or by email at office@hotelcarmel.co.il.
2.4. You are entitled to review your personal information in accordance with Section 13 of the Privacy Protection Law, 1981 (hereinafter: “Privacy Protection Law”), and you are also entitled to request corrections to your personal information stored in our database in accordance with Section 14 of the Privacy Protection Law.
2.5. The information provided by you is requested for the purposes specified in this Privacy Policy.
2.6. The information provided by you may be disclosed to parties and for purposes as specified in this Privacy Policy.
3. Information Collected During Website Use
3.1. In addition to receiving identifying details about you that you voluntarily provide, extensive additional information may be collected during your use of the website. This information is collected automatically and may include, among other things, details and information viewed on the website, files and information uploaded to the website, actions performed on the website, links selected on the website, websites from which you arrived at the website, the duration of your visit to the website, operating systems used by the website’s users, their web browsers, the countries where they are located, and more. Among other things, the following information may be collected by the website:
3.1.1. Personal information such as name, nickname, signature, mailing address, phone number, ID number, IP address, email address, account name, driver’s license number, or passport number.
3.1.2. Commercial information such as records of services purchased; purchase or consumption histories of services. We may also collect customer record details, such as billing or service address, contact details for the contract, account details, or any combination of these previously mentioned.
3.1.3. Financial information such as payment history, credit card number (via the clearing company and the company itself), charges, or other financial information required for contractual purposes.
3.1.4. Internet and network activity data (“Usage Data”), such as information necessary to provide access to the website, including IP addresses, log files, and login details; the type of web browser you use; type of device; your operating system; your internet service provider and cookies; referring/exit pages and URLs; the pages you view and how you interact with links on the website; the time and duration of your visits and use of the website.
3.1.5. Geographic location data, such as region, country, city, postal code, or other location details we may derive from your IP address or otherwise.
3.1.6. Inferences, such as conclusions drawn from any of the aforementioned information, website usage history, and predictions about user preferences.
3.2. Additionally, the website may use non-personally identifiable data and information to analyse user behaviour on the website and tailor the website accordingly to user behaviour.
3.3. The website may use cookies or similar technological means, which are essentially files placed/stored on the user’s computer that allow the identification of the user on the website. Cookies can provide information about the type of computer, browsing software, and internet usage habits used by the visitor, the IP address from which the user connected/contacted the website, and more.
3.4. Furthermore, we may collect and utilise the services of third parties (e.g., Google Analytics and others) to collect and analyse anonymous, statistical, or aggregated information related to website use, including information concerning your details and activities on the website. This is to diagnose the website’s activity and track user behaviour on the website (clicks, link entries, etc.). It is clarified that this policy does not cover or address how third parties use cookies or their tracking methods.
3.5. Please note that your use of the website indicates your consent to the installation of cookies or tracking methods on your computer, as well as to the use of the information as stated above. If you do not wish to accept cookies or tracking methods, you can avoid them by changing the settings in your browser. Additionally, you can delete the cookies or tracking methods on your computer at any time. However, please note that doing so may cause the website not to be adapted to your preferences, and deleting or disabling cookies or tracking methods may result in the inability to use some services and features on the website.
3.6. In connection with your use of the website, you may send us messages via email or other electronic communication means. When you send us such a message, you communicate with us and agree to receive our response messages via the same communication method. We may save the content of the electronic communication with you, including your email address or any other identifier, and any content of the conversation held with you, to improve the services provided to you and for legal and regulatory reasons.
4. Use of Information
4.1. The information you provide, as well as the information collected during your use of the website, will be used solely in accordance with this Privacy Policy or as permitted by law, and for the following purposes:
4.1.1. To enable you to use the website;
4.1.2. To verify data and conduct audits for compliance with technical and organisational standards;
4.1.3. To improve and enhance the services offered on the website, including creating new services and content tailored to the requirements of website users, as well as modifying or discontinuing existing services and content;
4.1.4. To assist in securing the information on the website;
4.1.5. To customise the information displayed or made available to you according to your personal needs and preferences;
4.1.6. For the operation and development of the website;
4.1.7. To perform account maintenance or services, profile management, customer service, processing or fulfilment of orders and transactions, information verification, payment processing, provision of analytical services, and storage services;
4.1.8. For any other purpose outlined in this Privacy Policy or the website’s Terms of Use;
4.2. Additionally, we may transfer the aforementioned information to third parties in the following circumstances:
4.2.1. For the purposes and uses detailed in this Privacy Policy, to support and operate the website (including through “cloud services”), to execute transactions, respond to information requests, receive and send messages, perform data analysis, IT services, and other support services or activities, including analytics, improving and optimising the website, our services, and marketing activities;
4.2.2. In the event you violate or attempt to violate the website’s Terms of Use and/or if you perform or attempt to perform activities through the website, or in connection with it, that appear to contravene the law;
4.2.3. If we receive a court order requiring us to provide your details or information about you to a third party; for reporting and compliance with governmental authority requirements;
4.2.4. To verify the information you provided during your use of the website to protect against fraud and deception, and in any dispute, claim, demand, or legal proceedings, if any, between you and us and/or our representatives;
4.2.5. In any case where, at our sole discretion, the provision of the information is necessary to prevent harm to your body or property or to prevent harm to the body or property of a third party;
4.2.6. If we choose to organise the website’s activities under a different corporation, or in the event of a merger with another entity or the merging of the website’s activities with the activities of a third party;
4.3. The third parties to whom we may be required to transfer information include:
4.3.1. Our various service providers and consultants.
4.3.2. Entities exposed to details you publish on the website.
4.3.3. Entities to whom a judicial authority or regulatory body instructs us to grant access to the information.
4.3.4. Any entity that acquires the website’s activities or merges with us, provided it adheres to this Privacy Policy.
5. Information storage and transfer abroad
5.1. We will retain the information for the purposes detailed in this Privacy Policy, for a period of time as necessary for the purposes stated.
5.2. The servers on which the information will be stored, all or some of which may be located outside the borders of the State of Israel, may be subject to the privacy protection laws of other countries in the world, including countries that do not provide the same protection as that provided by Israeli law to your privacy.
By using the Site, you expressly consent to us transferring the information collected about you, in accordance with the Privacy Policy, to these countries as well. If you do not consent, you must cease all use of the Site.
5.3. In any event that we transfer information about you outside the borders of Israel, the transfer of information will be carried out in accordance with the terms of the law and this policy.
6. Direct mailing and promotional messages
6.1. We may use your contact information to keep in touch with you, offer and send you offers and marketing content from various parties, direct mailings, newsletters, updates, advertisements, and to notify you of various notices regarding the Services and the Website (hereinafter – “Mailing”).
6.2. The mailing is sent to you via email, pop-up or burst messages, push notifications, SMS messages and any other means of communication. If you are not interested in receiving promotional mailings, you can contact us and request to remove your name from the mailing list, by clicking on a link that will appear in any electronic promotional message sent to you, or by contacting the following address: office@hotelcarmel.co.il.
6.3.We will remove your details from the mailing list, in accordance with your request, and in accordance with the provisions of the Communications (Telecom and Broadcasting) Law, 5742-1982, and the Privacy Protection Law, 5741-1981.
7. Information Security
7.1. The website and servers where the information is stored implement accepted information security systems and procedures. While these systems and procedures reduce the risks of unauthorized intrusion, they do not provide absolute security. Therefore, there is no guarantee that the website and/or servers will be completely immune from unauthorized access to the information stored therein. You agree to the provision of information and the collection of information about you in accordance with the Privacy Policy and assume the risk of information security incidents that will affect the confidentiality, integrity or availability of said information.
7.2. By using and purchasing services and products on the site, you declare that you will not have any claim and/or demand and/or lawsuit against us and/or anyone on our behalf due to any hacks, intrusions, malfunctions and/or disruptions on the site, provided that we have taken reasonable efforts to prevent such events.
8. Right to view and correct information
8.1. According to the Privacy Protection Law, every person has the right to review, in person or through their authorized representative, their information held on the site. A person who has reviewed personal information held on them and finds that the information is not correct, complete, clear or up-to-date may contact us with a request to correct the personal information.
9. Jurisdiction and Applicable Law
9.1. This Privacy Policy shall be governed by and construed exclusively in accordance with the laws of the State of Israel, excluding the choice of law rules of the laws of the State of Israel which shall not apply.
9.2. The competent courts in the Tel Aviv district will have exclusive jurisdiction in connection with any dispute arising from the implementation or interpretation of this Privacy Policy.
10. Changing and updating the Privacy Policy
10.1. We adhere to the fundamental principles of data protection and consider this privacy policy to be fundamentally binding. Therefore, we regularly review the privacy policy to ensure that it is error-free, contains all the required information, is fully implemented and complies with data protection principles and prevailing legislation.
10.2. We reserve the right to change and update this Privacy Policy from time to time, without prior notice, by posting it on the Site (hereinafter: “Updated Privacy Policy”). The updated Privacy Policy will become effective upon posting to the Site, or at such other time as may be specified in the updated Privacy Policy, and will apply to your use of the Site from that point forward. Your continued use of the Site constitutes your agreement to all terms of the updated Privacy Policy, and we therefore recommend that you review the updated Privacy Policy before any use of the Site.
11. Contact us
11.1. For further inquiries and inquiries regarding this Privacy Policy, you can contact us in writing at office@hotelcarmel.co.il.